Bliss Worldwide, LLC, Bliss Wine Imports, and our subsidiaries and affiliates ("Bliss Wine Imports" or "we") respect your preferences concerning the treatment of personal information that we may collect from your use of the Bliss Wine Imports Web sites and your interactions with Bliss Wine Imports off-line. This policy lets you know how we collect and use your personal information, and how you can control its use. This policy describes the broadest potential use of personal information throughout the Bliss Wine Imports Web sites and in off-line transactions; however, we may make far less use of your personal information.
Personal Information: This policy covers the following personal information that Bliss Wine Imports collects through your use of the Bliss Wine Imports Web sites and in connection with off-line communications. Specifically, Bliss Wine Imports may collect this information from offline and online registrations and forms, communications and interactions, and sales inquiries and transactions. Bliss Wine Imports also may use third party sources, such as opt-in lists, as specified in Section 4 below.
Contact information, such as name, physical address, telephone number(s), email address, and company. The majority of the information collected under this category is business contact information and when this information is collected in forms on our web site, it is collected and/or transmitted using Secure Socket Layer (SSL) technology.
Transactional information, including information about the products and services you purchase or download or about which you make an inquiry.
User preferences, such as product requirements, areas of industry interest, newsletters, and other information you select in the customer profile when registering on Bliss Wine Imports or indicated by your use of the Bliss Wine Imports Web sites.
Financial/credit card and payment information.
Event and conference participation information, such as lectures, classes or booths attended or visited during an event or conference hosted or attended by Bliss Wine Imports. If we use electronic tracking technologies at an event, we will provide notice in the event registration materials and/or correspondence. We may supplement information you provide with information received from third parties.
Embedded URLs: Bliss Wine Imports also uses a tracking technique that employs embedded URLs to allow use of the site without cookies. Embedded URLs allow limited information to follow you as you navigate the site, but is not associated with personal information and is not used beyond the session.
Embedded Pixels: On the Web site, Bliss Wine Imports may use embedded pixel technologies on selected pages for the purposes of identifying unique user visits to the Bliss Wine Imports Web sites as opposed to aggregate hits. In addition, embedded pixels or other technologies may be used in emails to provide information on when the email was opened to track marketing campaign responsiveness; information collected using these technologies may be associated with the recipient's email address.
Third Party Cookies: Bliss Wine Imports may engage one or more third party service providers to track and analyze usage and volume statistical information from visitors to the Web site. The service provider(s) set cookies on behalf of Bliss Wine Imports. Bliss Wine Imports also uses other third party cookies to track the performance of Bliss Wine Imports advertisements on their Web sites.
Bliss Wine Imports may re-associate the information provided by the technologies directly above with personal information.
Bliss Wine Imports uses (and, where specified, shares) your personal information for the following purposes:
To engage in transactions. Bliss Wine Imports may use personal information such as name, physical address, telephone number, email address, and company to engage in transactions with you, including contacting you about your order.
To process transactions. Bliss Wine Imports may use financial/credit card and payment information to process your order. Bliss Wine Imports may need to share some of this information with delivery services, credit card clearing houses and other third parties to complete the transaction. To provide support or other services. Bliss Wine Imports may use your personal information to provide you support or other services you have ordered, as well as product updates, product patches and fixes and other similar communications.
To post Testimonials. We post testimonials on our web site, which may contain personal information. Prior to posting the testimonial, we obtain the customer's consent to post their name along with their testimonial.
To select content, improve quality and facilitate use of the Web Sites. Bliss Wine Imports may use your personal information, including the information gathered as a result of site navigation and electronic protocols and cookies (including third party cookies), to help create and personalize Web site content, facilitate your use of the Web sites (for example, to facilitate navigation and the login process, avoid duplicate data entry, enhance security, keep track of shopping cart additions and preserve order information between sessions), improve Web site quality, track marketing campaign responsiveness, and evaluate page response rates.
To power joint sales or product promotions. Bliss Wine Imports and its partners may engage in joint sales or product promotions. Such promotions will always reference the partners involved. Both Bliss Wine Imports and the partner(s) will have access to that information, and either Bliss Wine Imports or our partners may provide you the sales or product promotion information. We recommend you review the privacy policies of these partners to address your particular needs and concerns.
To contact a referral/"tell a friend". If you elect to use our referral service to inform a friend about our site, we will ask you for the friend's name and email address. Bliss Wine Imports will automatically send the friend a one-time email inviting them to visit the site. Bliss Wine Imports uses this personal information for the sole purpose of sending this one-time email and tracking the success of our referral program. The friend may contact Bliss Wine Imports at email@example.com to be removed from the referral program.
To communicate with you about a conference or event. We or our partners may communicate with you about a conference or event hosted or co-sponsored by Bliss Wine Imports or one of our partners. This may include information about the event's content, event logistics, payment, updates, and any additional meetings, special demonstrations or other customer facilitation that we may provide related to an event for which you have registered. Bliss Wine Imports may contact you after the event about the event and related products and services and may share information about your attendance with your company. Bliss Wine Imports also will permit designated partners or conference sponsors to send you up to two communications through the services of a third-party bonded warehouse. Please note that our partners or conference sponsors may directly request your personal information at their conference booths or presentations; providing your information is optional, and you should review their privacy policies to address your particular needs and concerns.
To comply with legal requirements. Bliss Wine Imports may be required to disclose your personal information in order to comply with legally mandated reporting, disclosure or other legal process requirements. Bliss Wine Imports will use reasonable efforts to limit the personal information it provides for these purposes.
Please note that your personal information may be transferred, accessed and stored globally as necessary for the uses stated above in accordance with this policy. While Bliss Wine Imports may share your personal information with agents and contractors in order to perform the functions listed above, including credit card clearing services, order fulfillment, and event, campaign and web site management, we require that they treat your personal information, and limit its use, in accordance with the standards specified in this policy.
Bliss Wine Imports may allow you to establish an online registration profile for marketing communications at Bliss Wine Imports. You may use the profile to customize and control your preferences for receiving electronic information, including opting into (or out of) newsletters and general interest areas. You can return to the registration profile at any time to change your elections or modify your profile at http://blisswineimports.com/. Please login as usual and follow the prompts to "update my profile."
Opting Out. Bliss Wine Imports enables you to opt out of marketing communications. You may opt out of email marketing by modifying your online profile as described above or by using our general unsubscribe automated link that is included in Bliss Wine Imports marketing emails. You can request to unsubscribe from email communications, as well as opt-out from phone and postal marketing by emailing firstname.lastname@example.org, indicate "opt-out" in the subject line, and specify what problem you have encountered in the body of the message.
Some non-marketing communications are not subject to general opt-out, such as communications related to product download, sales transactions, software updates and other support related information, patches and fixes, quality assurance surveys, conferences or events for which you have registered, and disclosures to comply with legal requirements, as well as communications with partners, including product alerts, updates, marketing and sales materials and other notices related to partner status.
Information-Sharing Choices. Bliss Wine Imports only shares personal information with selected companies after providing users the ability to either opt out of or opt into the sharing. There are limitations to opting out of such sharing in the case of (1) joint sale or joint events where the data goes to both Bliss Wine Imports and the other party at the same time; (2) where the customer has requested follow-up which involves Bliss Wine Imports partners; and (3) where third parties are required to accomplish the transaction or perform the service.
Third Party Permission-Based Lists. On occasion, Bliss Wine Imports may use third-party lists to send communications about Bliss Wine Imports products and services. These lists, which may be maintained by third parties, include users eligible under applicable law to receive emails from other companies such as Bliss Wine Imports. When we use such lists, the communications will include mechanisms to opt out of Bliss Wine Imports marketing communications and the third party lists. If you have trouble opting out, or if you wish to make us aware of any issues related to a third-party mailing, you may contact us directly at email@example.com.
If you choose to Write a Review or post a profile on this Web site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. To request removal of your personally identifiable information from our blog or community forum, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your personally identifiable information, in which case we will let you know if we are unable to do so and why. Members may create a Community profile which allows you to create, publish and share your wine reviews in a social setting. Here, members may be able to post their photo and bios along with their reviews. Members may access their Community account to update or delete their personally identifiable information and to change their privacy settings. To do this, simply log into the Community section and edit your profile.
This web site contains links to other sites. Please be aware that Bliss Wine Imports is not responsible for the privacy practices of other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
You have the ability to update your Bliss Wine Imports profile and related personal information at any time. To change this information, please login to Bliss Wine Imports and follow the prompts to "update my profile." If you have questions about your account or are having trouble accessing your account, or if you have privacy concerns about your personal information, please contact us at email@example.com.
While the majority of questions and issues related to access can be handled quickly, complex requests may take more research and time. In such cases, issues will be addressed, or you will be contacted regarding the nature of the problem and appropriate next steps, within thirty days.
Bliss Wine Imports may use third parties to administer a limited set of Bliss Wine Imports advertisements on its Web sites. No personal information is provided to the advertisers as part of this process, but aggregate profile information may be used in the selection of advertising to make sure that it has relevance to the user. On some banner ads, an embedded pixel may be present, and while it does not associate with a cookie or other personal profile information, it may return session connection information that allows advertisers to better determine how many individual users have clicked on the ad banner.
Our site requests information from users via surveys and contests. Participation in surveys and contests is voluntary and the user can choose to disclose information or not. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code and age level). Contact information will be used to notify the winners and award prizes. This information may be used for marketing opportunities by Bliss Wine Imports if authorized by the registrant, and will also be used for purposes of monitoring or improving the use and satisfaction of this site.
The security of your personal information is very important to Bliss Wine Imports. We have in place physical, administrative and technical safeguards designed to protect your personal information from unauthorized access. In addition, Bliss Wine Imports uses standard security protocols and mechanisms to exchange the transmission of sensitive data such as credit card details. When you enter sensitive information such as your credit card number on our site, we encrypt it using secure socket layer (SSL) technology.
In the event that your personal information is acquired, or is reasonably believed to have been acquired, by an unauthorized person and applicable law requires notification, Bliss Wine Imports will notify you of the breach by email, fax, or U.S. mail. Bliss Wine Imports will give you notice promptly, consistent with the reasonable needs of law enforcement and/or Bliss Wine Imports to determine the scope of the breach and to investigate and restore the integrity of the data system.
In the event that another company acquires us or a significant portion of our assets is sold to another company, all customer data, including financial records and consumer information collected on blisswineimports.com, may be transferred to the new company. You will be notified of any such change in ownership or control of your personally identifiable information via a posting of such acquisition on blisswineimports.com or via email.
We may update this policy from time to time, so please review it frequently. We will post a prominent notice in this section of this policy notifying users when it is updated. If we are going to use your personal information in a manner different from that stated at the time of collection, we will notify you via email, and you will have a choice as to whether or not we use your personal information in this different manner. We appreciate your comments on Bliss Wine Imports privacy practices: firstname.lastname@example.org.
Beginning on January 1, 2005, California Civil Code Section 1798.83 permits customers of Bliss Wine Imports who are California residents to request certain information regarding its disclosure of personally identifiable information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to email@example.com or write us:
Privacy Officer Bliss Wine Imports 1566 Airport Blvd. Napa, CA 94558
Last Updated: January 1, 2014. To see the prior version of this policy, if any, please email us at firstname.lastname@example.org.
"Everything about Alleah's approach to importing – meeting the producers face to face, handpicking the wines, and connecting the consumer with the winemakers – appeals to me. The wines capture a sense of time and place in a bottle. Those of us who participated in the tasting quickly realized we were tasting the future of wine importing and it sure is blissful."
- Elizabeth Smith
"So far everything has been very unique, which being from the [San Francisco] Bay Area is a breath of fresh air."
- Warren Muller
"The wine is stellar. We're both loving it."
- Joseph Hovespian
"I've been following Bliss Wine Imports's story from the beginning, learning about wine from Alleah and Erin's travels. Alleah's wine videos and blog about the wines proved to me that she knew her stuff. Her dedication to researching these little known family wineries impressed me so much that I decided to try one of her 6-pack cases for the holidays. The wine arrived on-time and well packed (and biodegradable packaging!). I enjoyed trying the different types of wines as I perused the Bliss website. I brought a bottle of the 2012 Caecus Verderón white to my neighbor's dinner party, and it was a big hit! What a way to impress my new neighbors! I'm looking forward to tasting the next collection!"
- Pilar Newman
"Great people, great wines, quality service, and, oh yeah...a SUPERIOR website with all the info you could ever need on their wines. 5 stars only because that's as high as it goes."
- Marci Rochester
"As an entrepreneur and someone that likes "real" wines, I'm intrigued by what you're doing. We had so many reasonably priced, excellent wines in France that we just can't get here. Getting access to wines like that is very cool."
- Steve Betz
"I have followed the Bliss Wine Imports story on Facebook for months now. I have been totally impressed by their journey to find the best tasting wines at the best value. Most wine buying groups are just finding the wine they like that is already in the USA. Bliss goes to the source and finds the best!"
- Jason Reid
"This wine blew me away. It seemed more complex than other reds I've had, and just had a sophistication to it that I loved. It wasn't overly fruity and the floral nature to it was nice but not overbearing. It went really well with our meal and was a great conversation piece with our guests."
- Neil Rieger
"I'm already a big fan of the wines of Portugal and I was very impressed with the selections Alleah poured."
- Marcy Gordon